Service Level Agreement
This Service Level Agreement (“SLA”) by Mergent, Inc. hereafter referred to as “Mergent”, identifies and defines service and support levels provided by Mergent to the Customer for the EventsData Service. Under this SLA, the Customer may submit a written request to Mergent to grant due consideration for any failure to meet quality parameters as defined in accordance with this SLA.
Mergent, Inc. shall be referred to as “Mergent”.
Refers to any person, firm or company with a current Mergent Online contract
The EventsData Service consists of the EventsData browser based application, EventsData server(s) and EventsData server's local network (the boundary being 3rd party demarcation points.).
The browser based software application by which the Customer can access the information and the Service.
A network connection between a Mergent owned Firewall and the Customer's local network.
“Point of Contact”
Authorized representatives from the Customer, chosen to liaise and support the Service
(C) CUSTOMER RESPONSIBILITY
(D) SECURITY AND BACKUP
Mergent reserve the right to amend the SLA at any time and will become effective upon posting of the revised SLA to the URL http://eventsdata.com or other notice provided to the Customer. This SLA shall be valid for the duration of the Service Term (an initial minimum term of one year) with effect from the Contract Commencement Date.
Questions and Suggestions
If you have any questions or suggestions about Mergent's privacy and personal data protection policy, please feel free to contact us at firstname.lastname@example.org.
Mergent, Inc. 5250 77 Center Drive, Suite 150, Charlotte, NC 28217
1-800-937-1398 or 704-527-2700
Fax: 704 559 7622